Frequently Asked Questions

Available payment methods are displayed at checkout. All online payments are securely processed through Shopify’s checkout.

Yes. An order confirmation will be sent to the email address provided at checkout. If you don’t see it, check your spam or junk folder before contacting us.

Contact us as soon as possible at customersupport@stroberecords.com and include your order number. We’ll do our best to help, but changes and cancellations cannot be guaranteed once an order is being processed or has shipped.

Contact us immediately at customersupport@stroberecords.com with your order number and the correct address. We cannot change the delivery address after an order has shipped.

Payments may be declined by your bank, card provider or Shopify’s payment system. If an order is cancelled, any pending authorization should be released according to your financial institution’s processing schedule. Please also review our Terms of Service.

Yes. Merchandise sold through stroberecords.com is official Strobe Records product unless the product description clearly identifies a featured artist, collaborator or partner brand.

Review the size information provided on the product page before ordering. Fit may vary between products, so we recommend checking the measurements rather than relying only on your usual size.

We make every effort to present colours accurately. Slight differences may occur because of screen settings, lighting, fabric, printing processes or normal production variations.

Some products may return, while limited editions, archived items and special releases may not be restocked. Join the Strobe Records mailing list for restock and new-release announcements.

Products marked Clearance are reduced by 30%. The discounted price is displayed throughout the website wherever an eligible product appears and is automatically recognized at checkout. No discount code is required.

Return eligibility for Clearance products is governed by our current Refund Policy. Please review the policy before purchasing and contact us before sending anything back.

Clearance inventory is limited and may not be restocked. An item is not reserved until checkout has been completed successfully.

Available shipping destinations and delivery options are shown at checkout. Availability may vary depending on the product and destination. See our Shipping Policy for more information.

Shipping costs are calculated at checkout using the delivery address, package contents and available shipping service. Additional details are available in our Shipping Policy.

Orders are prepared as quickly as possible. Processing time may vary during new releases, special events, holidays, pre-orders and high-volume periods. Review our Shipping Policy for current information.

If tracking is included with your shipping service, you’ll receive a shipping confirmation email with tracking information once the order leaves our facility.

International orders may be subject to duties, taxes or handling fees charged by the destination country. These charges are determined by local authorities and are the customer’s responsibility unless checkout specifically states otherwise. See our Shipping Policy.

First, check the tracking information and confirm the delivery address. If you still need help, email customersupport@stroberecords.com with your order number. For damaged deliveries, include clear photographs of the product, packaging and shipping label.

Return eligibility, time limits and conditions are outlined in our Refund Policy. Please review the policy and contact us before returning an item.

Size exchanges depend on product eligibility and available inventory. Contact customersupport@stroberecords.com with your order number and the size you need before returning the original item. Our Refund Policy applies.

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account. See our Refund Policy.

Original and return shipping charges are handled according to our Refund Policy and Shipping Policy. Shipping charges are generally separate from the value of the returned product.

Selected physical releases and merchandise are available through stroberecords.com. Digital releases and selected physical editions may also be available through the official Strobe Records Bandcamp page and the music platforms linked from each release page.

Digital purchases made through Bandcamp are delivered and supported through Bandcamp. Use the download link in your Bandcamp receipt or access the purchase through your Bandcamp account.

Many release pages include a music player or links to streaming platforms so you can preview the release before purchasing.

A pre-order allows you to reserve an upcoming product or music release before it becomes available. Any estimated release or shipping information will be listed on the product page. Release schedules may change, and customers will be notified when important updates are available.

Some Strobe Records vinyl releases, reissues and special editions are produced in limited quantities. Availability is not guaranteed once a pressing sells out.

Use the official ticket link provided on the event page at stroberecords.com. Ticket transactions may be processed by an authorized third-party ticketing partner.

Start with the support information included in your ticket confirmation. Refunds, transfers, entry requirements and ticket changes are governed by the policy of the ticketing partner and the specific event.

Yes. Event details may change when necessary. Confirm the latest date, venue, schedule and entry requirements on the official event page before travelling.

Enter your email address in the “Stay in the Loop” section of the website to receive news about music, merchandise, events, special releases and StrobeFest. Our handling of personal information is explained in the Privacy Policy.

Use the unsubscribe link included at the bottom of any Strobe Records marketing email. Transactional messages related to orders or tickets may still be sent when required. See our Privacy Policy for more information.

For order and shipping support, email customersupport@stroberecords.com. For general inquiries, email info@stroberecords.com. Include any relevant order number, product name, release title or event details so we can assist you efficiently.