Refund policy
Returns and exchanges
We want you to feel confident ordering from Strobe Records. You have 30 days after delivery to request an eligible return.
Returned apparel and merchandise must be unworn, unused and unwashed, with the original tags and packaging. Please include your order number or other proof of purchase.
Start a return
Email customersupport@stroberecords.com with your order number and the item you would like to return. We will confirm eligibility and send the correct return instructions.
Please do not mail an item back before receiving authorization from us. This ensures that your return is sent to the correct location and can be processed without delay.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us promptly with your order number and clear photographs.
We will review the issue and make it right with a replacement, exchange or refund, as appropriate.
Return shipping
For preference-based returns, the customer is responsible for return shipping.
If we sent a damaged, defective or incorrect item, we will provide the appropriate return instructions and cover reasonable return-shipping costs.
Original shipping charges are non-refundable unless the return resulted from our error.
Non-returnable items
Gift cards, digital products, personalized or custom-made items, opened audio media and products marked Final Sale cannot be returned unless they arrive damaged or defective.
Contact us before ordering when you are uncertain whether a product is eligible for return.
Pre-orders and made-to-order items
Pre-order and made-to-order items follow the same return policy after delivery unless the product page clearly identifies the item as Final Sale.
To request cancellation before shipment, contact us as soon as possible. Cancellation might not be possible after production or fulfillment has begun.
Exchanges
Contact us before returning an item. When stock is available, we will help arrange an exchange.
In some cases, the fastest option may be to return the original item and place a separate order for the replacement.
European Union cooling-off period
For eligible merchandise shipped into the European Union, applicable statutory cancellation rights remain available.
Unless an exception applies, the item must be returned in the condition received, unworn or unused, with its tags, original packaging and proof of purchase.
Refunds
We will notify you after receiving and inspecting your return.
Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider might require additional processing time before the credit appears.
If more than 15 business days have passed since your refund was approved, email customersupport@stroberecords.com.