Refund policy

RETURNS AND REFUNDS

All sales are final. Strobe Records does not accept returns or exchanges unless an item arrives damaged or defective.

DAMAGED OR DEFECTIVE GOODS

If an item arrives damaged or defective, contact customersupport@stroberecords.com promptly with your order number and clear photographs of the item and packaging.

Please do not return an item before receiving authorization and return instructions from Strobe Records.

RETURN SHIPPING

Approved damaged or defective goods must be returned to the address provided in the return instructions. The buyer is responsible for all return-shipping costs. We recommend using a trackable shipping service.

Original shipping charges are non-refundable.

REFUNDS AND STORE CREDIT

Once the returned goods have been received and inspected, we will notify you of the outcome. If the claim is approved, Strobe Records will issue either a refund to the original payment method or store credit, as appropriate.

ITEMS THAT ARE NOT ELIGIBLE FOR RETURN

Items that are not damaged or defective are not eligible for return, refund, exchange or store credit. This includes returns requested because of a change of mind, an incorrect size or colour selection, or buyer preference.

Gift cards, digital products and event tickets are non-returnable unless otherwise required by applicable law or the terms of the authorized ticketing provider.

APPLICABLE CONSUMER RIGHTS

This policy does not limit any mandatory rights or remedies available under applicable consumer-protection law.