Privacy Policy

Effective date: July 29, 2026

Strobe Records (“Strobe Records,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit stroberecords.com, make a purchase, contact us, subscribe to communications, or otherwise interact with our online store and services.

Our store is hosted by Shopify, which provides the ecommerce platform used to operate the website, process transactions, and support the customer experience.

1. Personal information we collect

Depending on how you interact with us, we may collect the following categories of personal information:

Contact and identity information: Your name, email address, telephone number, billing address, shipping address, and account details.

Order and transaction information: Products purchased, order history, payment status, delivery information, returns, exchanges, and customer-service records. Payment-card details are processed by Shopify and applicable payment providers. Strobe Records does not store your full payment-card number.

Communications: Information you provide when you contact us, submit a request, participate in a promotion, or communicate through email, contact forms, or chat.

Device and usage information: Your IP address, browser type, device identifiers, operating system, referring pages, pages viewed, links selected, approximate location, and information about how you use the website.

Marketing and privacy preferences: Newsletter subscriptions, consent choices, cookie preferences, and whether you have opted out of certain communications or data uses.

2. How we collect information

We collect personal information:

• directly from you when you place an order, create an account, subscribe, contact us, or otherwise provide information;
• automatically through cookies, pixels, log files, and similar technologies when you use the website; and
• from Shopify and service providers that support payments, order fulfilment, shipping, analytics, advertising, fraud prevention, customer support, and store operations.

3. How we use personal information

We may use personal information to:

• process payments, complete purchases, fulfil and deliver orders, and administer returns or exchanges;
• provide order confirmations, shipping updates, customer service, and responses to inquiries;
• operate, maintain, personalize, troubleshoot, and improve the website and shopping experience;
• protect customers, prevent fraud, investigate suspicious activity, and maintain the security and integrity of our services;
• measure website performance, understand how customers use the store, and improve products, content, and marketing;
• send newsletters, product news, event information, and promotional messages where you have consented or where otherwise permitted by law;
• manage your privacy choices and respond to access, correction, deletion, or other rights requests; and
• comply with legal, tax, accounting, regulatory, and contractual obligations and enforce our policies.

4. How we disclose personal information

We may disclose personal information to service providers and other parties where reasonably necessary to operate the store and provide our services, including:

• Shopify, which hosts and supports our ecommerce store;
• payment processors, fraud-prevention providers, banks, and financial institutions;
• shipping carriers, fulfilment partners, printers, manufacturers, and other order-service providers;
• website hosting, analytics, advertising, email, customer-support, and technology providers;
• professional advisers such as accountants, insurers, auditors, and legal counsel;
• government, regulatory, law-enforcement, or other authorized bodies when disclosure is required or permitted by law; and
• a purchaser, successor, or adviser in connection with a proposed or completed business transaction, reorganization, financing, merger, or sale of assets.

We do not sell personal information for money. Certain analytics or advertising activities may be considered a “sale,” “sharing,” or targeted advertising under some privacy laws. Where applicable, you can manage these choices through our cookie or privacy-preference controls.

5. Cookies and similar technologies

We and our service providers use cookies and similar technologies for purposes that may include:

Essential functions: Operating the storefront, maintaining security, remembering cart contents, and completing checkout.

Analytics: Understanding site traffic, performance, and customer interactions.

Preferences: Remembering optional settings and personalizing your experience.

Marketing: Measuring campaigns and, where permitted, providing more relevant advertising.

You can manage optional cookie choices through the cookie-preference control available on our website. You may also adjust your browser settings to block or delete cookies, although doing so may affect certain store functions.

6. Marketing communications

Where you have consented, we may send you promotional emails about Strobe Records music, merchandise, events, news, and offers.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us. Unsubscribing from marketing messages will not stop transactional communications relating to an order, account, or customer-service request.

7. International processing and transfers

Strobe Records is based in Toronto, Ontario, Canada. Shopify and some of our service providers may process or store personal information in Canada, the United States, or other countries.

As a result, personal information may be subject to the laws of jurisdictions outside your province, state, or country and may be accessible to courts, law-enforcement agencies, or regulatory authorities in those jurisdictions.

8. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

• complete transactions;
• provide customer service;
• maintain business and tax records;
• resolve disputes;
• enforce agreements;
• prevent fraud; and
• comply with legal obligations.

Retention periods vary according to the type of information and the reason it was collected.

9. Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your privacy rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information, subject to legal and operational exceptions;
• withdraw consent where processing is based on consent;
• object to or restrict certain uses of personal information;
• opt out of marketing communications or certain advertising-related uses; and
• receive information about how your personal information has been used and disclosed.

We may need to verify your identity before completing a request. Certain rights are subject to exceptions under applicable law, including where information must be retained for legal, security, fraud-prevention, accounting, or contractual purposes.

Canadian privacy law provides individuals with rights to request access to and correction of personal information held by organizations, subject to applicable exceptions.

To submit a privacy request, email privacy@stroberecords.com.

You may also have the right to contact the privacy regulator or data-protection authority in your jurisdiction, including the Office of the Privacy Commissioner of Canada.

11. Children’s privacy

Our online store is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization.

If you believe a child has provided personal information to us, contact us so that we can review and, where appropriate, delete it.

12. Third-party websites and services

Our website may contain links to third-party websites, platforms, or services.

Their privacy practices are governed by their own policies, and Strobe Records is not responsible for the privacy, security, or content of third-party services.

13. Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, services, technology, or legal obligations.

The revised version will be posted on this page with an updated effective date. Material changes may also be communicated through the website or another appropriate method.

14. Contact us

For privacy questions, requests, or concerns, contact:

Strobe Records
Toronto, Ontario, Canada
Privacy: privacy@stroberecords.com
General inquiries: info@stroberecords.com